KMWorld NewsLinks -
October 30, 2018
Features
Preparing for California’s New Data Privacy Act: Q&A with ASG’s Rob Perry
22 Oct 2018
California recently passed the California Consumer Privacy Act of 2018, a new privacy law that will give individuals more control over the information that businesses collect about them and impose new penalties on companies that fail to comply.
News
Oracle Puts Data First to Eliminate Customer Blind Spots
23 Oct 2018
Oracle CX Unity enables view into customer interactions across channels and applications
Converseon.AI Launches Library of Pre-Built AI-Powered Language Models
23 Oct 2018
Accelerates the adoption, value, and use of social listening data
CallMiner Updates Real-Time Speech Analytics Platform
25 Oct 2018
Enhances scalability, speed to insight, and integration with existing agent desktops and workflows
KM In Practice
Oil company integrates service and information management
29 Oct 2018
Apex Oil Company combines enterprise service management solution Cherwell with M-Files for enhanced document management