KMWorld NewsLinks - February 23, 2016

Features

Marketing automation’s role in personalization and contextualization

News

Verint Extends Omnichannel Customer Engagement

Acquisition of Contact Solutions adds real-time, contextual self-service software

ZL Technologies Introduces New E-Discovery Tools for More Efficient Workflow

The 8.0.3 version of ZL's flagship archiving and governance platform includes features aimed at increasing efficiency and improving case outcomes

Access Innovations and dataCloud Launch Semantics-Based Big Data Solution

New solution leverages coding for big data, semantic analysis of text, and visualization techniques

KM In Practice

Large real estate company automates and streamlines lease workflow

BPM solution added accountability to company's processes, allowing multiple people to be aware of task status and who is responsible for them.

ViewPoints

Information Governance – Now Is The Time To Act!