Managing the intersection of KM and exceptional customer experiences

Experts in CX joined KMWorld's webinar, Top KM Practices for Optimizing Customer Experience, to discuss the top KM strategies for inviting top-notch CX, including approaches to customer context, knowledge creation tools, standards, and workflows, AI-powered tech, and more.

MicroStrategy Auto builds on MicroStrategy AI, makes enterprise analytics accessible to anyone

MicroStrategy ONE  Users can ask for AI-powered insights in natural language without relying on a dashboard

Amelia reveals Amelia Answers, using generative and deterministic AI

Amelia's Conversational AI platform delivers reliable digital experiences built for enterprise environments

Hexaware unveils tensai GPT to advance employee industry expertise

This marks the next generation of collaboration tools coming together with Microsoft's OpenAI capabilities

Cohere introduces Command-R for LLM workloads

Command-R is a scalable generative model targeting RAG and tool use to enable production-scale AI for enterprise

Pega unveils new generative AI assistant

Pega GenAI Knowledge Buddy easily synthesizes knowledge scattered across content libraries to quickly get answers to employee and customer inquiries

Leveraging knowledge graphs to drive GenAI success

Sean Martin joined KMWorld's webinar, How Knowledge Graphs Make Generative AI Consumable in Enterprise Environments, to discuss how knowledge graph environments are the key toward driving GenAI success

Cohesity Gaia harnesses conversational search with security and compliance at the forefront

Cohesity, a leader in AI-powered data security and management, is unveiling Cohesity Gaia, an AI-powered conversational search solution that pairs retrieval augmented generation (RAG) AI with large language models (LLMs) and enterprise backup data. When used in conjunction with the Cohesity Data Cloud—Cohesity's cloud data management platform—Cohesity Gaia extracts knowledge from and increases the value of high quantities of enterprise data while adhering to security and compliance standards.

Yellow.ai launches Email Automation for effective email-based support management

By automating 80% of incoming email customer queries, it drives accurate resolutions 24/7 while cutting operational costs by 60%

Tabnine infuses its AI coding assistant with enterprise-specific context

Tabnine is debuting new capabilities for its AI coding assistant that greatly increase the solution's personalization capacity

$2.35M funding supercharges Enkrypt AI’s GenAI and LLM security platform

Enkrypt AI, the company driving the safe adoption of generative AI (GenAI) within enterprises, is announcing the completion of a $2.35 million funding round which will aid in its mission to ensure the use of GenAI and LLMs is safe, secure, and compliant.

Exploring the top trends in KM for 2024

Experts joined KMWorld's webinar, The Top Trends in KM for 2024, to discuss the ongoing trends, success enablers, and challenges—from knowledge graphs to LLMs, security, compliance, and more—that should be top of mind for knowledge workers in every corner of industry.

Avaamo unveils new generative AI framework

A leader in GenAI for the enterprise unveils new framework to increase productivity, improve the customer experience, and drive revenue

Ontotext refines LLM performance with release of Metadata Studio

Supporting Ontotext's AI-in-Action initiative, OMDS 3.7 combines and interlinks textual knowledge with Wikidata to support developing a single, domain focused knowledge graph

Conversica introduces brand-specific large language model capabilities

Conversica Chat, now with contextual response generation, is the first enterprise solution of its kind

Leading companies join AI Safety Institute Consortium

A coalition focusing on the safe development and deployment of generative AI led by the U.S. federal government

Franz brings LLM integration and RDF semantics to Gruff 9

Cutting-edge knowledge graph visualization tool delivers no-code queries, hypergraphs, and dynamic graph displays

Successfully implementing natural language processing and GenAI with knowledge management

Experts from Datavid joined KMWorld's webinar, Integrating LLMs With a Private Knowledge Platform, to discuss the benefits, latest advancements, and best practices for integrating AI/LLMs into private knowledge platforms.

deepset debuts quantifiable LLM response accuracy with latest capability

deepset, the company behind the popular Haystack open source framework for building NLP services, is debuting a revolutionary capability to its cloud platform that offers insights into the precision and accuracy of LLM generative AI (GenAI) responses.

Qlik acquires Kyndi to provide more comprehensive answers with enhanced context and relevance

Acquisition bolsters Qlik's ability to deliver comprehensive answers from structured and unstructured data