Managing the intersection of KM and exceptional customer experiences

Experts in CX joined KMWorld's webinar, Top KM Practices for Optimizing Customer Experience, to discuss the top KM strategies for inviting top-notch CX, including approaches to customer context, knowledge creation tools, standards, and workflows, AI-powered tech, and more.

SS&C unveils Blue Prism Next Generation, a hybrid intelligent automation platform

SS&C Blue Prism Next Generation represents a milestone in intelligent automation (IA), facilitating cloud adoption without compromising security and compliance

Federal agencies directed to draw up AI safeguards for government use

Agencies "will be required to implement concrete safeguards when using AI in a way that could impact Americans' rights or safety" including detailed public disclosures, so the public knows how and when AI is being used by the government

MineOS AI Asset Discovery ensures AI data usage remains private, secure, and compliant

New AI Asset Discovery and Risk Assessment module will meet the new demands of AI governance 

MicroStrategy Auto builds on MicroStrategy AI, makes enterprise analytics accessible to anyone

MicroStrategy ONE  Users can ask for AI-powered insights in natural language without relying on a dashboard

Amelia reveals Amelia Answers, using generative and deterministic AI

Amelia's Conversational AI platform delivers reliable digital experiences built for enterprise environments

Talkdesk announces Talkdesk Ascend Connect, a GenAI suite compatible with all CX platforms

Talkdesk Ascend Connect enhances customer experience and streamlines operations without overhauling infrastructure, revolutionizing customer service 

CybeReady brings engaged, continuous cybersecurity communications in latest innovation

The Internal Communications Center is a management dashboard that simplifies and improves how employees engage in their organizations' cybersecurity environments

Quadient expands partner program to include its financial automation solutions

The expansion gives companies in the financial services, insurance, public sector and government, healthcare, service provider, telecom, utilities, manufacturing, technology, staffing, transportation and logistics industries more functions to communicate at the highest level possible with their customers

Quantexa rolls out initiatives to help enterprises and government agencies get data ready for AI

Quantexa supports rising wave of organizations using data, analytics, and AI to break down silos 

Cohere introduces Command-R for LLM workloads

Command-R is a scalable generative model targeting RAG and tool use to enable production-scale AI for enterprise

Proxiio makes debut in the United States to shake up the legal industry

Bringing technology-driven legal solutions to law firms and legal departments

Upstream Works releases Omni AI Hub to improve hybrid contact centers

Flexible solution supports client's choice of AI; powers virtual customer self-service, agent assistance, and exceptional CX

Alation cultivates a data culture that harmonizes with AI with latest enhancements

Innovations enable business and data leaders to measure and strengthen their organizations' data culture and accelerate time to value

Leveraging knowledge graphs to drive GenAI success

Sean Martin joined KMWorld's webinar, How Knowledge Graphs Make Generative AI Consumable in Enterprise Environments, to discuss how knowledge graph environments are the key toward driving GenAI success

Talkdesk Autopilot uses GenAI to better the customer experience in banking and retail  

Automations powered by generative artificial intelligence dramatically improve the customer experience of everyday banking and retail interactions

Reveille Software offers Reveille Sentry for Microsoft Teams

Enhancing collaboration, security, and visibility

Salesforce introduces the Data Cloud Spring ‘24 Release

Data Cloud makes all enterprise data actionable in every Salesforce application and workflow

ABBYY and Novelis expand partnership to further leverage purpose-built AI in the United States

Novelis successfully used ABBYY's portfolio of intelligent automation solutions to drive greater document efficiency and strategic process visibility for several European clients

CAST and metafinanz partner to drive Green IT initiatives

CAST, the software intelligence leader, and metafinanz, a consulting subsidiary of Allianz, are announcing a partnership that combines CAST's software intelligence expertise with metafinanz's Green IT approach. With sights set on green organizational transformation, the two companies aim to reduce IT challenges while implementing sustainable tech practices, according to the companies.