Managing the intersection of KM and exceptional customer experiences
29 Mar 2024
Experts in CX joined KMWorld's webinar, Top KM Practices for Optimizing Customer Experience, to discuss the top KM strategies for inviting top-notch CX, including approaches to customer context, knowledge creation tools, standards, and workflows, AI-powered tech, and more.
SS&C unveils Blue Prism Next Generation, a hybrid intelligent automation platform
29 Mar 2024
SS&C Blue Prism Next Generation represents a milestone in intelligent automation (IA), facilitating cloud adoption without compromising security and compliance
MineOS AI Asset Discovery ensures AI data usage remains private, secure, and compliant
28 Mar 2024
New AI Asset Discovery and Risk Assessment module will meet the new demands of AI governance
MicroStrategy Auto builds on MicroStrategy AI, makes enterprise analytics accessible to anyone
27 Mar 2024
MicroStrategy ONE Users can ask for AI-powered insights in natural language without relying on a dashboard
Amelia reveals Amelia Answers, using generative and deterministic AI
26 Mar 2024
Amelia's Conversational AI platform delivers reliable digital experiences built for enterprise environments
Talkdesk announces Talkdesk Ascend Connect, a GenAI suite compatible with all CX platforms
25 Mar 2024
Talkdesk Ascend Connect enhances customer experience and streamlines operations without overhauling infrastructure, revolutionizing customer service
Hexaware unveils tensai GPT to advance employee industry expertise
22 Mar 2024
This marks the next generation of collaboration tools coming together with Microsoft's OpenAI capabilities
Cordial unveils AI roadmap to deliver greater brand impact
19 Mar 2024
With its unrivaled data platform, Cordial's AI strategy and capabilities lay a foundation of deep understanding to transform customer experience
Quadient expands partner program to include its financial automation solutions
18 Mar 2024
The expansion gives companies in the financial services, insurance, public sector and government, healthcare, service provider, telecom, utilities, manufacturing, technology, staffing, transportation and logistics industries more functions to communicate at the highest level possible with their customers
Quantexa rolls out initiatives to help enterprises and government agencies get data ready for AI
15 Mar 2024
Quantexa supports rising wave of organizations using data, analytics, and AI to break down silos
Nanonets secures $29M in funding to produce an Autonomous AI Agent for back-office operations
15 Mar 2024
Nanonets-powered automation has saved companies over $500 million
Cohere introduces Command-R for LLM workloads
14 Mar 2024
Command-R is a scalable generative model targeting RAG and tool use to enable production-scale AI for enterprise
Proxiio makes debut in the United States to shake up the legal industry
14 Mar 2024
Bringing technology-driven legal solutions to law firms and legal departments
Maptician strengthens the hybrid workplace with latest updates
19 Jan 2024
From pre-registration email automations that deliver visitor preferences and hybrid workspace protocols, to QR code check-ins, Maptician Visitor Experience supports a world class hybrid workplace experience
Pega unveils new generative AI assistant
25 Jan 2024
Pega GenAI Knowledge Buddy easily synthesizes knowledge scattered across content libraries to quickly get answers to employee and customer inquiries
Upstream Works releases Omni AI Hub to improve hybrid contact centers
12 Mar 2024
Flexible solution supports client's choice of AI; powers virtual customer self-service, agent assistance, and exceptional CX
Alation cultivates a data culture that harmonizes with AI with latest enhancements
11 Mar 2024
Innovations enable business and data leaders to measure and strengthen their organizations' data culture and accelerate time to value
Leveraging knowledge graphs to drive GenAI success
08 Mar 2024
Sean Martin joined KMWorld's webinar, How Knowledge Graphs Make Generative AI Consumable in Enterprise Environments, to discuss how knowledge graph environments are the key toward driving GenAI success
Talkdesk Autopilot uses GenAI to better the customer experience in banking and retail
08 Mar 2024
Automations powered by generative artificial intelligence dramatically improve the customer experience of everyday banking and retail interactions
C3 Generative AI: Standard Edition is now available on the Google Cloud Marketplace
08 Mar 2024
Get started using generative AI across the enterprise in minutes with this simple, self-service, no-code solution