Managing the intersection of KM and exceptional customer experiences

Experts in CX joined KMWorld's webinar, Top KM Practices for Optimizing Customer Experience, to discuss the top KM strategies for inviting top-notch CX, including approaches to customer context, knowledge creation tools, standards, and workflows, AI-powered tech, and more.

MicroStrategy Auto builds on MicroStrategy AI, makes enterprise analytics accessible to anyone

MicroStrategy ONE  Users can ask for AI-powered insights in natural language without relying on a dashboard

Amelia reveals Amelia Answers, using generative and deterministic AI

Amelia's Conversational AI platform delivers reliable digital experiences built for enterprise environments

Hexaware unveils tensai GPT to advance employee industry expertise

This marks the next generation of collaboration tools coming together with Microsoft's OpenAI capabilities

Cohere introduces Command-R for LLM workloads

Command-R is a scalable generative model targeting RAG and tool use to enable production-scale AI for enterprise

Pega unveils new generative AI assistant

Pega GenAI Knowledge Buddy easily synthesizes knowledge scattered across content libraries to quickly get answers to employee and customer inquiries

Upstream Works releases Omni AI Hub to improve hybrid contact centers

Flexible solution supports client's choice of AI; powers virtual customer self-service, agent assistance, and exceptional CX

Alation cultivates a data culture that harmonizes with AI with latest enhancements

Innovations enable business and data leaders to measure and strengthen their organizations' data culture and accelerate time to value

Leveraging knowledge graphs to drive GenAI success

Sean Martin joined KMWorld's webinar, How Knowledge Graphs Make Generative AI Consumable in Enterprise Environments, to discuss how knowledge graph environments are the key toward driving GenAI success

Talkdesk Autopilot uses GenAI to better the customer experience in banking and retail  

Automations powered by generative artificial intelligence dramatically improve the customer experience of everyday banking and retail interactions

C3 Generative AI: Standard Edition is now available on the Google Cloud Marketplace

Get started using generative AI across the enterprise in minutes with this simple, self-service, no-code solution

Reveille Software offers Reveille Sentry for Microsoft Teams

Enhancing collaboration, security, and visibility

Agiloft adds new Google Docs App and custom API creation platform to streamline contract data

Contract Lifecycle Management leader announces seamless integration capabilities to improve the flow of contract data and ensure cross-compatibility with other business systems

Cohesity Gaia harnesses conversational search with security and compliance at the forefront

Cohesity, a leader in AI-powered data security and management, is unveiling Cohesity Gaia, an AI-powered conversational search solution that pairs retrieval augmented generation (RAG) AI with large language models (LLMs) and enterprise backup data. When used in conjunction with the Cohesity Data Cloud—Cohesity's cloud data management platform—Cohesity Gaia extracts knowledge from and increases the value of high quantities of enterprise data while adhering to security and compliance standards.

Lexsoft Systems introduces T3 GenAI to assist knowledge management in the legal space

Out-of-the-box and ready-to-deploy generative AI solution marks a step change in knowledge management capability for law firms

Exploring the top trends in KM for 2024

Experts joined KMWorld's webinar, The Top Trends in KM for 2024, to discuss the ongoing trends, success enablers, and challenges—from knowledge graphs to LLMs, security, compliance, and more—that should be top of mind for knowledge workers in every corner of industry.

Ontotext refines LLM performance with release of Metadata Studio

Supporting Ontotext's AI-in-Action initiative, OMDS 3.7 combines and interlinks textual knowledge with Wikidata to support developing a single, domain focused knowledge graph

Updates to CAST Imaging forward streamlined processes and advanced search for understanding applications

CAST, the global leader in software intelligence technology, is unveiling the winter release of CAST Imaging, the living knowledgebase for understanding the inner workings of software applications. The latest release features innovations in simplicity, process acceleration, search, mapping, and various user experience (UX) enhancements.

Pega reveals Pega GenAI Blueprint to automate workflow app designs

Combines the power of generative AI with Pega's industry best practices to turbocharge the app design process

CLCD unveils Enterprise Version 7.0, promises game-changing experience for librarians and educators

This release will enhance and assist the landscape of educational research and collection development in all subscriber institutions