Personalization to support customer engagement and boost revenue

Over time, consumers have become accustomed to personalized results when they search for products and services. They are demanding that the brands they deal with have a deep understanding of their individual needs.

Using Generative AI for real-world KM solutions

The overarching utility derived from GenAI capabilities relies on organizations' proficiency to reduce redundancy to minimize inaccuracies, monitor outputs, and trace responses to the underlying data sources from which their responses are produced.

KMWorld 2023 Video - How Knowledge Curation and Governance Drive Business Value

Data governance is an essential component of knowledge curation-whether tacit or explicit-and ensuring that the best and highest-value knowledge is always readily available in an organization's knowledge center.

Promises and Perils of AI for Enterprise Knowledge Management

This survey reveals both excitement and trepidation around enterprise AI adoption for knowledge management. Long-standing problems around information access, data quality, and speedy acquisition of needed information are the puzzle pieces that AI has the potential to solve.

KMWorld 2023 Video - How the M-23-07 Federal Mandate Impacts Government Agencies

The M-23-07 federal mandate for electronic message management and preservation goes into effect June 30, 2024 with its digitization and record-keeping requirements going into effect the next day. What will this mean for government agencies and their electronic records management practices going forward?

Overcoming data silos: A range of options

The options are many and varied when it comes to taming silos. The specific approach should depend on the use case, the organization's existing knowledge assets, and the strategic goals.

Modern KM tools and techniques for collaboration

Modern collaboration means and mechanisms ultimately make it easier, less risky, and more productive for organizations to work together within business units, between them, and between organizations. Constructs such as data mesh architecture, data fabric architecture, data access governance platforms, data catalogs, and process automation solutions are based on sharing information between parties—and make doing so tenable.

The future of KM is not simply AI

Until KM systems can achieve trust in AI, a totally AI-centric workplace will be a fantasy. The future of KM will be based on collaborative work habits, fueled by technology that encourages knowledge sharing, enhances productivity, supports employees to have a healthy work life, and accepts that not every aspect of knowledge management is technology-reliant.

The future of knowledge management: Talking to documents with generative AI

The fundamental pillars of KM—taxonomies, domain-specific data models, knowledge extraction, search, and text analytics—are as pertinent today as they ever were. Now, generative AI has rendered these constructs much more accessible to the enterprise. Its long-standing utility will be determined by surmounting models' tendencies to generate contrived, inaccurate responses while embedding them into core KM processes.

KM leverages data mesh

An underlying premise of data mesh is that business units should be able to control their own data and interact with one another by sharing data.

Data governance solves multiple KM challenges

Organizations are recognizing that effective data governance is ultimately more of a benefit than a burden. It increases efficiency by delivering trusted data, improves business processes, decreases data downtime, and reduces compliance risk. It also promotes data literacy throughout the enterprise.

Automate Digitization and Support Your Full Information Management Lifecycle with Award-winning Access Unify

Integrating flawlessly into your existing infrastructure, Access Unify solutions ensure a streamlined, digital-first workflow, minimizing the need for extra training or staffing.

AvePoint: Collaborate with Confidence

AvePoint's Confidence Platform is the most advanced platform for SaaS and data management, purpose-built to migrate, manage, and protect SaaS applications and data, enabling transformation, governance, and compliance.

eGain - Eliminating content, knowhow, and analytics silos, creating one trusted source for AI-infused knowledge

An end-to-end solution that unifies and orchestrates all the building blocks needed for modern, KM, infused with conversational and generative AI, the Hub eliminates content, knowhow, and analytics silos, creating one trusted source for knowledge.

Kodak Alaris - aligning customers’ existing infrastructures to their future needs

From streamlining data capture, extracting key information, and delivering the right information to the right place at the right time, scanners and software from Kodak Alaris can meet each customer's unique business needs.

Lucidworks Integrates Generative AI with Fusion to Make Search a Superpower

Lucidworks can now seamlessly integrate with any large language model (LLM) and provide the necessary guardrails to validate Generative AI responses, ground them in truth, and minimize errors such as hallucinations.

Create Superior Digital Client Experiences with M-Files Hubshare

By enabling better visibility and information control across systems, repositories and stakeholders, M-Files provides organizations with a competitive advantage as they deliver higher-quality work with lower risk.

Mindbreeze InSpire Integrates with Large Language Models to Elevate Natural Language Question Answering

Mindbreeze InSpire captures, stores, and manages data within a company, allowing companies to benefit from incorporating pre-trained models trained on vast amounts of data.

Northern Light SinglePoint Users Receive Well-Informed Answers to their Specific Market & Competitive Intelligence Questions

Northern Light, by implementing generative AI, enable users of Northern Light SinglePoint™ portals to instantly receive well-informed answers to their specific questions, drawing upon only reliable, authoritative content sources.

Simplify Enterprise Content Lifecycle Complexities with Quark Publishing Platform (QPP) NextGen

40+ years of content complexity understanding and the latest AI technology have been infused into Quark Publishing Platform (QPP) NextGen, empowering enterprises to automate each stage of the content lifecycle and effectively create, collaborate, assemble and deliver high value content -often critical for businesses in regulated industries - to support business objectives.